[iceberggroup]Contract Opening, EPIC Bridges Certified analyst
Drew Holbeck
drew.holbeck@iceberggroup.org
24 Feb 2010 13:17:39 -0500
------=_Part_66742_68383760.1267035459738
Content-Type: multipart/alternative;
boundary="----=_Part_66743_422103175.1267035459738"
------=_Part_66743_422103175.1267035459738
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
Customer has a current contract opportunity for a EPIC Bridges Certified an=
alyst. If you are interested in this position please forward your resume an=
d rate requirements to me. If someone you know may be interested in this po=
sition please have them contact me.=20
Requisition: DPH20100224-2=20
Posting Date: 24-Feb-2010=20
Start Date: 15-Mar-2010=20
End Date: 6 Month Duration=20
Locations: Minneapolis, MN=20
Request Notes:=20
Customer has identified the need for one local Epic Bridges Certified analy=
st to assist in implementation of an Electronic Health Record for a large, =
integrated delivery system. This is identified as a 6 month engagement.
Description:
This position implements, modifies, tests and administers interfaces betwee=
n business and clinical system applications. Liaison between IT personnel a=
nd users to resolve procedural questions, assess user needs and recommend m=
odifications.
Skills:
=20
=C2=B7 =20
Epic Bridges Certification
=C2=B7 =20
Experience with HL7 and/or X12 specifications
=C2=B7 =20
Determine impact to interface, document configuration and build changes nee=
ded
=C2=B7 =20
Create mapping documents
=C2=B7 =20
Develop interface specifications
=C2=B7 =20
Perform investigation of interface-related business and system requirements=
identified during design and implementation
=C2=B7 =20
Perform interface configuration / build changes=20
=C2=B7 =20
Coordinate with the eGate programmers if changes are needed in the interfac=
e engine
=C2=B7 =20
Ability to understand the current configuration at Fairview for existing in=
terfaces
=C2=B7 =20
Serve as the point person for assigned interfaces
=C2=B7 =20
Coordinate analysis calls
=C2=B7 =20
Coordinate and assist in unit testing of the interface
=C2=B7 =20
Maintain requirements documentation
=C2=B7 =20
Maintain or create documentation for changes
=C2=B7 =20
Update and maintain Bridges interface translation tables
=C2=B7 =20
Run error code reports - investigate and analyze the errors, causes of fail=
ure
=C2=B7 =20
Assist with troubleshooting during testing and cut-over
=C2=B7 =20
Work with project manager to maintain a detailed issues list to be reviewed=
periodically with vendors and internal teams
=C2=B7 =20
Escalate issues or roadblocks encountered during analysis
=C2=B7 =20
Participate in resolving the failed messages and resubmit the messages, cor=
rect the cause so errors don't happen before signoff
=C2=B7 =20
Work with the interface project team to maintain standards for setup and co=
nfiguration, knowledge exchange
=C2=B7 =20
Train support team during transition to support
=20
Regards,=20
Drew Holbeck=20
Iceberg Technology Group=20
Office: (612) 656-0511 x100
Mobile: (612) 961-2946=20
www.iceberggroup.org
=20
------=_Part_66743_422103175.1267035459738
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<DIV style=3D"FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Geneva, Arial, =
Sans-serif">
<DIV>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><A name=3D_MailAutoSig><=
SPAN style=3D"FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'; mso-fare=
ast-font-family: 'Times New Roman'; mso-no-proof: yes; mso-bidi-font-family=
: 'Times New Roman'">Customer has a current contract opportunity for a EPIC=
Bridges Certified analyst. If you are interested in this position please f=
orward your resume and rate requirements to me. If someone you know may be =
interested in this position please have them contact me. <BR><BR>Requisitio=
n: DPH20100224-2 <BR>Posting Date: 24-Feb-2010 =
<BR>Start Date: 15-Mar-2010 <BR>End Date: =
; 6 Month Duration <BR>Locations:&n=
bsp; Minneapolis, MN <BR><BR><STRONG>Requ=
est Notes: </STRONG><BR></SPAN></A><SPAN style=3D"FONT-SIZE: 12pt; FONT-FAM=
ILY: 'Cambria','serif'">Customer has identified the need for=
one <B><U>local</U></B> Epic Bridges Certified analyst to assist in i=
mplementation of an Electronic Health Record for a large, integrated delive=
ry system. This is identified as a 6 month engagement.</SPAN><SP=
AN style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'"><?XML:=
NAMESPACE PREFIX =3D O /><O:P></O:P></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-SIZE: 12pt"><O:P></O:P></SPAN></P>
<P class=3DMsoNormal><U><SPAN style=3D"FONT-SIZE: 12pt">Description:<O:P></=
O:P></SPAN></U></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAM=
ILY: 'Verdana','sans-serif'">This position implements, modifies, tests and =
administers interfaces between business and clinical system applications. L=
iaison between IT personnel and users to resolve procedural questions, asse=
ss user needs and recommend modifications.</SPAN><SPAN style=3D"FONT-SIZE: =
10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"><O:P></O:P></SPAN>=
</P>
<P class=3DMsoNormal><U><SPAN style=3D"FONT-SIZE: 12pt"><O:P><SPAN style=3D=
"TEXT-DECORATION: none"></SPAN></O:P></SPAN></U></P>
<P class=3DMsoNormal><U><SPAN style=3D"FONT-SIZE: 12pt">Skills:</SPAN></U><=
SPAN style=3D"FONT-SIZE: 12pt; COLOR: black"> </SPAN><SPAN style=3D"FONT-SI=
ZE: 12pt; COLOR: black"><O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpFirst style=3D"MARGIN-BOTTOM: 0pt; MARGIN-LE=
FT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0in=
; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; F=
ONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"F=
ONT: 7pt 'Times New Roman'">  =
; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-F=
AMILY: 'Verdana','sans-serif'">Epic Bridges Certification<O:P></O:P></SPAN>=
</P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Experience with HL7 and/or X12 specificatio=
ns<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Determine impact to interface, document con=
figuration and build changes needed<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Create mapping documents<O:P></O:P></SPAN><=
/P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Develop interface specifications<O:P></O:P>=
</SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Perform investigation of interface-related =
business and system requirements identified during design and implementatio=
n<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Perform interface configuration / build cha=
nges <O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Coordinate with the eGate programmers if ch=
anges are needed in the interface engine<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Ability to understand the current configura=
tion at Fairview for existing interfaces<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Serve as the point person for assigned inte=
rfaces<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Coordinate analysis calls<O:P></O:P></SPAN>=
</P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Coordinate and assist in unit testing of th=
e interface<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Maintain requirements documentation<O:P></O=
:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Maintain or create documentation for change=
s<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Update and maintain Bridges interface trans=
lation tables<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Run error code reports - investigate and an=
alyze the errors, causes of failure<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Assist with troubleshooting during testing =
and cut-over<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Work with project manager to maintain a det=
ailed issues list to be reviewed periodically with vendors and internal tea=
ms<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Escalate issues or roadblocks encountered d=
uring analysis<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Participate in resolving the failed message=
s and resubmit the messages, correct the cause so errors don't happen befor=
e signoff<O:P></O:P></SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; =
FONT-FAMILY: Symbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"=
FONT: 7pt 'Times New Roman'"> &nbs=
p; </SPAN></SPAN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-=
FAMILY: 'Verdana','sans-serif'">Work with the interface project team to mai=
ntain standards for setup and configuration, knowledge exchange<O:P></O:P><=
/SPAN></P>
<P class=3DMsoListParagraphCxSpMiddle style=3D"MARGIN-BOTTOM: 0pt; MARGIN-L=
EFT: 0.5in; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0i=
n; mso-list: l3 level1 lfo4"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY: S=
ymbol"><SPAN style=3D"mso-list: Ignore">=C2=B7<SPAN style=3D"FONT: 7pt 'Tim=
es New Roman'"> </SPAN></SP=
AN></SPAN><SPAN style=3D"FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verda=
na','sans-serif'">Train support team during transition to support</SPAN><SP=
AN style=3D"FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'"><O:P></O:=
P></SPAN></P>
<P class=3DMsoListParagraph style=3D"MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.5in=
; TEXT-INDENT: -0.25in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0in"><SPAN s=
tyle=3D"FONT-FAMILY: 'Calibri','sans-serif'"></SPAN> </P><SPAN style=
=3D"FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-f=
amily: 'Times New Roman'; mso-no-proof: yes; mso-bidi-font-family: 'Times N=
ew Roman'"><FONT face=3DArial size=3D2></FONT></SPAN></DIV>
<DIV><SPAN style=3D"FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','sans-serif'; ms=
o-fareast-font-family: 'Times New Roman'; mso-no-proof: yes; mso-bidi-font-=
family: 'Times New Roman'">
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><BR>Regards, <BR>Drew Ho=
lbeck <BR>Iceberg Technology Group <BR>Office: (612) 656-0511 x1=
00</SPAN><SPAN style=3D"mso-bookmark: _MailAutoSig"><SPAN style=3D"FONT-SIZ=
E: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: '=
Times New Roman'; mso-no-proof: yes"><?xml:namespace prefix =3D o ns =3D "u=
rn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPAN style=3D"mso-bookm=
ark: _MailAutoSig"><SPAN style=3D"FONT-SIZE: 9pt; FONT-FAMILY: 'Verdana','s=
ans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-no-proof: yes; =
mso-bidi-font-family: 'Times New Roman'">Mobile: (612) 961-2946 <BR>ww=
w.iceberggroup.org</SPAN></SPAN><SPAN style=3D"mso-bookmark: _MailAutoSig">=
<SPAN style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso=
-fareast-font-family: 'Times New Roman'; mso-no-proof: yes"><o:p></o:p></SP=
AN></SPAN></P></DIV></DIV>
<DIV>
<DIV style=3D"FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Geneva, Arial, =
Sans-serif"><BR> </DIV></DIV>
------=_Part_66743_422103175.1267035459738--
------=_Part_66742_68383760.1267035459738--